telecaller handles outbound/inbound calls to promote products, generate leads, or resolve customer inquiries, requiring strong communication and persuasion skills. They maintain call logs in a CRM, meet sales targets, and maintain professional phone etiquette, often focusing on customer acquisition, retention, or support.
Betterteam
Betterteam
+4
Key Responsibilities
Outbound/Inbound Calling: Making sales calls, cold calling potential clients, and answering customer queries efficiently.
Lead Generation & Sales: Generating leads, setting appointments, and converting prospects into sales.
Customer Service: Addressing customer inquiries, complaints, and providing solutions for products or services.
Data Management: Recording call details, updating customer information, and maintaining databases (e.g., Excel/CRM).
Product Knowledge: Explaining product features, benefits, and pricing to persuade customers.
Follow-up: Following up with potential leads to ensure satisfaction or close deals.