Telecaller

A telecaller is the primary voice of a company, responsible for making or receiving calls to promote products, generate leads, and resolve customer queries. This role requires persuasive communication, active listening, and the ability to maintain accurate call records within a CRM system.Key ResponsibilitiesOutbound & Inbound Calling: Reach out to prospective or existing clients to introduce services and respond to incoming customer queries.Lead Generation & Sales: Qualify prospects, follow up on potential leads, and guide interested customers through the sales funnel.Query Resolution: Address customer concerns, grievances, and questions promptly, ensuring high satisfaction.Data Management: Accurately update and maintain customer databases, call logs, and follow-up notes in the company's CRM.Target Achievement: Meet or exceed daily, weekly, and monthly performance metrics, such as call volume and sales quotas.Essential RequirementsEducation & Experience: High school diploma or equivalent; prior experience in telemarketing, BPO, or customer service is preferred.Communication Skills: Excellent verbal communication, active listening, and a clear speaking voice. Multilingual capabilities (including regional languages) are a major asset.Technical Knowledge: Basic computer literacy and familiarity with CRM software and automatic dialing systems.Soft Skills: Patience, resilience to handle rejections, and strong negotiation or convincing abilities.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 3 - 4 years of experience.