Telecaller

We are looking for a Telecaller to join our team at Rk Research Solutions. The role offers ₹15000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to Stock Market / Mutual Funds. Join us for a great work environment with various opportunities for career growth.

• Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

  Job Requirements:

  The minimum qualification for this role is 10th Pass and 1 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to 6 days working week during the day shift.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 5 years of experience.