Telecaller

A telecaller connects with prospective or current clients over the phone. They are responsible for generating leads, promoting products or services, closing sales, and resolving customer queries. This role is critical for driving revenue and ensuring a positive first impression for the business.

Key Responsibilities

• Outbound Calling: Contacting potential and existing customers based on leads or databases to promote products/services.

• Inbound Handling: Managing incoming calls from customers to assist with inquiries, resolve complaints, or process orders.

• Lead Qualification: Asking relevant questions to determine a prospect's interest and eligibility, and scheduling follow-up meetings or demos for the sales team.

• Record Keeping: Updating call logs and customer databases in CRM software accurately.

• Target Achievement: Working consistently to hit daily, weekly, or monthly call and sales quotas.

• Essential Requirements

• Communication Skills: Exceptional verbal communication and active listening skills in the required languages (e.g., English, Hindi, regional languages).

• Product Knowledge: Ability to quickly learn and articulate detailed information about the company's offerings.

• Interpersonal Skills: Patience, empathy, and the ability to handle rejection or challenging customers professionally.

• Technical Proficiency: Basic computer skills and familiarity with CRM software and databases

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.