Make & Handle Calls: Conduct outbound sales/lead-generation calls to prospective or existing bank customers and handle inbound support queries.
Pitch Products: Explain banking offerings, interest rates, eligibility criteria, and benefits clearly to clients.
Lead Conversion: Follow up on warm leads, nurture client relationships, and meet monthly targets for loan/product closures.
CRM & Data Entry: Accurately update call logs, customer details, and interaction statuses in the internal database/CRM system.
Problem Solving: Address customer complaints, clear objections professionally, and maintain high service standards.