టెలికాలర్

1. Customer Calling & Lead Generation (Sales Profile)

• Make outbound calls to prospective customers for personal, business, or gold loan products.

• Explain product features, eligibility, documentation, interest rates, and process.

• Capture lead information and update CRM/MIS systems accurately.

• Book appointments for sales officers or branch visits.

2. Verification & Follow-Up

• Conduct tele-verification of applicant details as per policy.

• Follow up with customers on document submission or pending KYC requirements.

• Coordinate with field and branch teams for lead conversion.

3. Collections (If applicable)

• Make reminder calls for EMI due/overdue customers.

• Educate customers on repayment modes and timelines.

• Record commitment dates and escalate difficult cases as per SOP.

4. Customer Relationship & Service

• Handle inbound queries related to loans, repayment, status updates, or complaints.

• Maintain professional communication and ensure customer satisfaction.

• Build rapport for long-term customer relationships.

5. Compliance & Reporting

• Follow company scripts, compliance standards, and call quality protocols.

• Avoid mis-selling and ensure transparent communication.

• Submit daily/weekly call and conversion reports.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 4 years of experience.