A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
18,000 - 21,000 /నెల
Odex India Solutions Private Limited
విక్రోలి (వెస్ట్), ముంబై
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 6 నెలలు అనుభవం
ఫుల్ టైమ్
Job Title: Executive – Support
Reporting to : Team Leader
Division/Department: Support
Location: Vikhroli, Mumbai
Experience: Fresher or min 6 months
Education: Graduate
Language: English
Job Responsibilities:-
1. Handles the customer requests and complaints.
2. Provide appropriate solutions and alternatives within the time limits.
3. Follow up to ensure resolution.
4. Follow communication procedures, guidelines and policies.
5. Provide resolution with the basic knowledge and skill.
Skills required :-
1. Strong verbal and written communication skills.
2. Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.).
3. Ability to work in a 365-day operational support environment, including weekends and holidays.
4. Willingness to work across different support processes (Email, Chat, Voice, and L1 Support) based on business requirements.
5. The work schedule includes 6 working days in the first week, followed by 5 working days per week, with 2 rotational week-offs (No fixed weekly off)
