Telecaller

We are looking for a Telecaller to join our team at Newtons Computer Classes. The role offers ₹6,000 - ₹10,000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

·         Manage incoming and outgoing calls in a professional manner.

·         Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

·         Log customer interactions and track follow-ups.

·         Offer timely and relevant solutions to resolve customer issues.

·         Collaborate with team members to escalate and address more complex concerns.

·         Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 5 years of experience.