Outbound calls: Calling customers to promote products, services, or offers.
Inbound calls: Receiving calls from customers for support, queries, or order placements.
Lead generation: Identifying and nurturing potential customers.
Customer retention: Following up with existing clients to ensure satisfaction.
Good communication and listening skills
Persuasion and sales techniques
Patience and empathy
Basic computer and CRM knowledge
Ability to handle rejection positively.