Telecaller

Key Responsibilities:

• Customer Interaction: Respond to and manage customer inquiries across phone, chat, and social media, offering timely, accurate, and friendly assistance.

• Product Demos: Conduct engaging and informative product demos, either virtually or in person, tailored to customer needs, to demonstrate key features, benefits, and usage.

• Issue Resolution: Troubleshoot and resolve customer complaints or inquiries efficiently, ensuring customer satisfaction and retention.

• Product Knowledge: Maintain an up-to-date understanding of company products and services to provide accurate assistance during interactions and demos.

• Documentation: Record customer interactions and outcomes in the CRM system / Google form, ensuring thorough and accurate tracking for follow-up.

• Escalation Management: Identify and escalate complex issues to senior team members or other relevant departments, ensuring prompt resolution.

• Customer Satisfaction: Ensure that all interactions result in a positive customer experience, focusing on solving problems with professionalism and empathy.

• Feedback Collection: Gather feedback from customers to help improve products and services, reporting insights to relevant teams.

• Collaboration: Work with cross-functional teams (Sales, Technical Support, Product Development) to resolve issues or share valuable customer insights.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 1 years of experience.