Telecaller

Job Title: Telecaller

Responsibilities:

• Outbound Calls: Contact potential and existing customers to promote products/services, generate leads, and follow up on prospects.

• Inbound Calls: Answer incoming calls, address customer queries, provide detailed information, and resolve issues efficiently.

• Sales & Lead Generation: Explain features/benefits, persuade customers, and convert leads into sales or appointments.

• Customer Service: Handle complaints professionally, maintain positive customer relations, and escalate complex issues.

• Data Management: Accurately record call details, update customer information in the CRM, and maintain detailed interaction logs.

• Target Achievement: Meet daily, weekly, and monthly call volume, sales, or engagement targets.

• Script Adherence: Follow communication scripts and company guidelines while interacting with customers. 

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.