Make outbound and receive inbound calls to customers professionally
Explain products/services clearly and confidently to customers
Generate leads and convert inquiries into sales/orders
Maintain a polite, positive, and customer-friendly attitude
Answer customer questions and resolve basic issues on calls
Follow call scripts and company guidelines accurately
Update customer details and call outcomes in records/CRM
Achieve daily and monthly call and target goals
Handle customer objections calmly and effectively
Coordinate with sales, delivery, or support teams when required
Follow up with customers for feedback, repeat orders, or pending payments
Ensure data confidentiality and call quality standards
Report daily call activity and performance to the supervisor