Key Responsibilities
Customer Engagement: Make outbound calls to potential/existing customers or handle inbound inquiries.
Sales & Lead Generation: /services, explain offerings, identify needs, and convert calls into sales or qualified leads.
Information Management: Accurately record customer details, call outcomes, and update CRM systems.
Problem Solving: Address customer queries, resolve complaints, and suggest appropriate solutions.
Target Achievement: Meet daily, weekly, or monthly call volume and sales goals.
Essential Skills & Qualifications
Communication: Excellent verbal skills, clear articulation, and active listening.
Interpersonal: Persuasiveness, patience, ability to handle rejection, and professionalism.
Organizational: Good time management, multitasking, and attention to detail.
Technical: Familiarity with CRM software and basic computer skills.
Education: Any graduate.