Job Summary:
We are looking for enthusiastic Telecallers with good communication. As a Telecaller, you will be responsible for making outbound/inbound calls to customers, handling inquiries, and providing necessary information about our products/services. This role is ideal for freshers who have excellent communication skills and a positive attitude.
Key Responsibilities:
✔ Make Outbound Calls: Contact potential/existing customers to promote products/services.
✔ Handle Inbound Calls: Assist customers with inquiries, complaints, or support requests.
✔ Maintain Customer Records: Update customer details and interaction history in CRM software.
✔ Provide Product Information: Explain features and benefits clearly to customers.
✔ Follow Up: Call back potential customers and follow up on previous conversations.
✔ Handle Emails & Messages: Respond to customer queries via email, WhatsApp, and other communication channels.
✔ Team Collaboration: Coordinate with sales, marketing, and customer support teams.
Required Skills:
✅ Excellent Communication: Fluency in Hindi & English (both verbal and written).
✅ Basic Computer Knowledge: Familiarity with MS Office, email handling, and CRM tools (preferred).
✅ Confidence & Patience: Ability to handle different types of customers professionally.
✅ Time Management: Ability to work under pressure and meet call targets.
✅ Active Listening: Understanding customer needs and responding accordingly.