Telecaller

Job SummaryGujarat Travels is seeking a Customer Support Executive to provide excellent customer service and support for our travel operations. The ideal candidate will handle customer inquiries, manage bookings, coordinate with drivers, and ensure a smooth travel experience for customers and agents.

• Key Responsibilities:

• Handle inbound and outbound calls from customers and travel agents.

• Assist customers with bus ticket bookings through phone, walk-in, and online channels.

• Inform customers about bus cancellations, schedule changes, delays, and other travel-related updates.

• Guide customers regarding routes, boarding points, pickup locations, and travel schedules.

• Coordinate with drivers and operational staff to ensure smooth service delivery.

• Address customer queries and provide accurate travel information.

• Resolve customer complaints professionally and escalate complex issues to the concerned department when required.

• Maintain records of customer interactions, bookings, and service requests.

• Support online booking operations and assist customers with booking-related issues.

• Ensure a high level of customer satisfaction through prompt and courteous service.

• Required QualificationsMinimum qualification: 12th Pass (Higher Secondary).

• 0–1 year of experience in customer service, call center, travel, or a related field.

• Freshers are welcome to apply.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.