A telecaller is responsible for handling calls (inbound/outbound) to customers for sales, support, or follow-ups.
Key Responsibilities
Call customers from given data (outbound calls)
Answer incoming calls (inbound support)
Explain products/services clearly
Generate leads or close sales
Maintain call records in system (CRM)
Follow up with interested customers
Skills Required
Basic English + Hindi communication
Good speaking confidence
Basic computer knowledge
Ability to convince customers (for sales process)