Telecaller

Position: Customer Relationship Officer – Air Ticketing Process
Location: Mg Road, Kochi

Key Responsibilities:

·         Handle air ticket booking, reissuance, cancellation, and refund queries.

·         Assist customers with web check-in, itinerary issues, and airport-related concerns.

·         Support group fare enquiries and ancillary service requests.

·         Ensure smooth communication and excellent customer experience over calls and emails.

Skills & Requirements:

·         Excellent communication skills in English, Hindi and Malayalam

·         Strong telephone etiquette and customer handling skills.

·         Proficiency in computer operations and MS Office.

·         Experience in air ticketing or travel process preferred (Freshers with good communication can also apply).

·         6-day working week with one rotational off.

Shift Timings:

1:00 p.m. – 10:00 p.m.

10 pm to 7 AM

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.