Telecaller

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team Asrit Technologies Pvt Ltd.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner.

• Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.

• Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers.

• Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.

• Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.

• Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.

• Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.

• Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.

• Customer Retention: Proactively engage with customers to build relationships and ensure repeat business and loyalty.

• Team Collaboration: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience.

Requirements:

• Education: High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus.

• Experience: 0-1 years of experience in a customer support or customer service role preferred.

• Communication Skills: Strong written and verbal communication skills.

• Problem-Solving Skills: Ability to think critically and handle difficult situations with professionalism.

• Technical Skills: Familiarity with customer support software, CRM systems, and basic troubleshooting.

• Empathy & Patience: Ability to empathize with customers and remain patient in challenging situations.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.