We are looking for a TELECALLER to join our team ASHPA GLOBAL SERVICES PVT.LTD. The role offers In Hand Salary and involves managing customer calls, delivering outstanding customer service related to ASHPA GLOBAL SERVICES PVT.LTD. Join us for a great work environment with various opportunities for career growth.Tele-Calling Agent is primarily responsible for contacting individuals with overdue payments, reminding
KEY RESPONSIBILITIES :-
Reaching out to customers with overdue accounts via phone calls to inform them about their
outstanding balance and payment due dates.
Analyzing customer accounts to understand the debt amount, payment history, and any
relevant details before making contact.
Clearly explaining the consequences of non-payment and attempting to establish a payment
plan that suits the debtor's financial situation.
Engaging in discussions with debtors to negotiate payment terms, including instalment plans,
partial settlements, or extended deadlines.
Addressing customer concerns and objections regarding the debt, providing clear explanations
and attempting to resolve disputes.
Accurately documenting all interactions with debtors, including payment promises, agreed-
upon terms, and any relevant details in the CRM system (feedback & trail upload).
Referring difficult cases to relevant manager or department.
Following established escalation procedures.
Ensuring all collection activities comply with relevant laws and regulations regarding debt
collection practices.