Job Title: Tele caller – Inbound/Outbound Support
Department: Customer Support
Location: Sector 70, Noida
Working Hours: 10:00 AM – 7:00 PM (Monday to Saturday)
Employment Type: Full-time
Experience Required: Minimum 1 year in tele calling or customer support
Job Description:
We are hiring a dedicated and customer-focused Tele caller (Inbound/Outbound Support) work from home to handle calls and assist customers with timely resolutions. The ideal candidate should have strong communication skills in Hindi and English, basic Excel knowledge
Key Responsibilities:
Handle inbound and Outbound customer calls and provide clear, helpful resolutions.
Manage and respond to customer queries using WhatsApp, Email
Maintain accurate call records, customer information, and follow-up actions.
Communicate fluently in Hindi and English (both verbal and written).
Coordinate with internal departments for complex or escalated cases.
Use Microsoft Excel to log data and prepare basic reports.
Requirements:
Minimum 1 year experience in tele calling/customer support.
Strong verbal and written communication skills in Hindi and English.
Calm, patient, and professional approach to handling customer concerns.
Preferred Qualification:
Graduate in any stream
Experience in an inbound/outbound support role, preferably in e-commerce or services
KEY Requirements :
Laptop
Good internet connection
Headphones