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SERVICE EXECUTIVE — CUSTOMER SERVICE

Job Title

Service Executive — Customer Service

Department

Customer Service & After-Sales Support

Location

Mumbai (Vikhroli)

Employment Type

Full-Time

Experience

1–3 Years

Customer Interaction & Support

•       Handle inbound and outbound customer queries via phone, email, chat, and WhatsApp.

•       Provide accurate product information, troubleshooting assistance, and service guidance for Atomberg appliances (fans, mixer grinders, etc.).

•       Register and track service requests and complaints in the CRM system.

•       Coordinate with the technical team and service centers for complaint resolution.

After-Sales Service Coordination

•       Liaise with authorized service centers and field technicians to ensure timely resolution.

•       Follow up on open complaints and ensure closure within defined SLAs.

•       Manage warranty claim processes and spare part replacement coordination.

•       Escalate unresolved or critical issues to the senior team promptly.

Apply Now!!!

Send me your Resume: 9819126009.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 3 years of experience.