Outbound Calling: Initiating calls to customers with overdue accounts, payment reminders, or early-stage delinquency.
Negotiation & Collection: Persuading customers to settle outstanding balances and negotiating structured repayment plans.
Customer Relationship Management: Maintaining professionalism and empathy while interacting with customers regarding sensitive financial situations.
Documentation & Reporting: Updating CRM systems with call logs, payment commitments, and customer details, and reporting daily collection progress to management.
Adherence to Regulations: Ensuring all collection actions comply with legal guidelines, industry regulations, and company policies.
Payment Follow-up: Monitoring promises to pay and following up if payments are not received by the agreed date.