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Job Title: Customer Care Executive

Department: Customer Support / Sales Support
Location: Baramati / Pune (or as applicable)
Company: Baramati Agro Ltd

Job Summary

The Customer Care Executive will be responsible for managing customer interactions, resolving queries, ensuring customer satisfaction, and supporting sales operations for both Chicken Vicken retail/franchise customers and CPP (Processed Poultry Products) division clients. The role requires strong communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

1. Customer Handling & Support

• Attend incoming calls, WhatsApp, emails, and walk-in customer queries

• Provide accurate product and service information

• Resolve customer complaints efficiently and professionally

• Maintain high customer satisfaction levels

2. Order Management

• Take and process customer orders (retail & bulk)

• Coordinate with warehouse/logistics for order dispatch

• Track deliveries and update customers on status

• Handle order cancellations, returns, and replacements

3. Franchise Support (Chicken Vicken)

• Assist franchise partners with daily operational queries

• Support billing, stock availability, and promotional communication

• Ensure smooth communication between HO and franchise outlets

4. B2B / CPP Division Coordination

• Handle corporate and bulk customer inquiries

• Coordinate with sales and production teams

• Share product specifications, pricing, and availability

• Maintain strong relationships with institutional clients

5. CRM & Documentation

• Maintain customer database and interaction records

• Update CRM system regularly

• Prepare daily/weekly reports on customer queries and complaints

6. Feedback & Improvement

• Collect customer feedback and share insights with management

• Suggest improvements in service, product quality, and processes

Key Skills Required

• Excellent communication (Hindi, Marathi & English)

• Strong customer handling and problem-solving skills

• Basic computer knowledge (MS Excel, CRM tools)

• Ability to multitask and work under pressure

• Good coordination and teamwork

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 6+ years Experience.