A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
20,000 - 30,000 /నెల
Elene Diamonds
బంజారా హిల్స్, హైదరాబాద్
కస్టమర్ మద్దతు / టెలికాలర్ లో 2 - 6 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Showroom Visit Generation: Make outbound calls to warm/cold leads, database lists, or past buyers to invite them for store visits, new collection launches, or festival exhibitions (e.g., Akshaya Tritiya, Dhanteras, Wedding Season). [1]
Inbound & Outbound Calling: Handle incoming customer inquiries from digital ads, social media, or walk-in leads and make structured outbound follow-ups. [1, 2]
Product & Offer Briefing: Explain jewellery categories (gold, polki, diamond, silver, antique) and inform clients about making charges, stone purity (HUID/Hallmark), and active promotional schemes. [1, 2]
Appointment Scheduling: Book fixed appointments for customers with senior counter sales executives or personal shoppers in the showroom. [1]
Database & CRM Management: Maintain accurate logs of calls, customer preferences, follow-up dates, and feedback in Excel or the store's CRM system. [1, 2]
Customer Support & Grievance Handling: Resolve basic post-sale queries regarding repair status, exchange policies, or billing details, escalating complex issues to the manager. [1, 2]
Feedback Collection: Conduct post-purchase calls to ensure customer satisfaction and encourage repeat visits or referrals.
