Responsibilities:
Provide technical support for GPS tracking devices and troubleshoot customer issues.
Handle customer complaints and ensure timely resolution.
Assist customers with GPS device installation, activation and functionality checks.
Coordinate with field teams for installation and technical issue resolution.
Maintain accurate customer records and update data in the company portal.
Monitor and resolve GPS device connectivity, SIM and tracking-related issues.
Prepare basic reports on technical issues and customer complaints.
Skills Required:
Minimum 1 year of experience in the GPS/GPS Tracking industry – Mandatory
Good knowledge of GPS devices and IoT solutions.
Basic knowledge of SIM/M2M connectivity and device troubleshooting.
Good communication and customer-handling skills.
Strong problem-solving and troubleshooting ability.
Basic knowledge of MS Office, CRM and computer operations.
Ability to coordinate with customers and field/service teams.