Technical Support Executive

Position: Technical Support Executive

Hiring for: GTech Web Solutions Pvt. Ltd.

Recruitment Partner: SNehra Solutions LLP

Location: Salt Lake Sector V, Kolkata | Work Mode: Work From Office

Salary: Up to ₹20,000 In-Hand (Based on experience)

About the Opportunity

SNehra Solutions LLP is hiring on behalf of GTech Web Solutions Pvt. Ltd. for the role of Technical Support Executive. Join a growing organization and take the next step in your career.

Role Overview

As a Technical Support Executive, you’ll handle voice-based customer support with a strong focus on upselling and cross-selling, ensuring a positive customer experience while driving additional business value on every call.

Key Responsibilities

• Handle inbound/outbound voice process calls, resolving customer queries efficiently

• Identify and act on upselling and cross-selling opportunities during customer interactions

• Deliver excellent customer handling and communication throughout each call

• Maintain a professional, solution-oriented approach to support

Requirements

• 1–2 years of experience in a Voice Process (BPO/Customer Support)

• Mandatory experience in Upselling or Cross-selling

• Excellent communication and customer handling skills

• Immediate joiners preferred

Working Days & Timing

Monday to Saturday, 11:00 AM – 7:00 PM | Sunday Fixed Off

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 5 years of experience.