Technical Consultant - Cloud and Network Support

IN-Technical Consultant Responsibilities: Strong analytical and problem-solving abilities. Excellent communication and collaboration skills. In-depth knowledge of cloud computing platforms and services Analyse reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations and implementing monitoring solutions. Data Network Management Systems monitoring, management and reporting Provide daily status reports and ticket updates Level 1 and 2 support analysis, resolution, and escalation of contact center incidents Qualifications: Previous experience in a customer support role Track your own work on a daily basis and compare to banchmarks Strong phone and verbal communication skills Excellent listener Adaptable to different personality types Familiarity with CRM technology Customer focus Ability to multi-task Set priorities Excellent time management skills Degree Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Experience Level Mid Level