Technical Assistant

Company: Concentirx

process: Hp- Voice process (Technical support)

CTC:2.8LPA (Fresher)

CTC: 3.8LPA (Experience)

Qualification:Any graduate/10+2

5 Working days

2 week offs

1 Way cab-25km (other way travel allowance)

Hindi and English

Rotationl shifts/Rotationalweek offs

working location: Hi-tech -city

Rounds of interview

1. HR

2. Svar

3. voice versant

4. Technical round

5. ops (manager round)

Roles and Responsibilities

✅ 1. Technical Issue Resolution

Diagnose and resolve hardware, software, networking, and peripheral issues.

Provide support for HP devices such as laptops, desktops, printers, and enterprise products.

Utilize diagnostic tools and resources to analyze problems effectively.

✅ 2. Customer Support

Offer remote or onsite assistance to customers or internal users.

Respond to service requests via phone, chat, email, or ticketing systems (e.g., ServiceNow, Remedy).

Maintain a high level of customer satisfaction through clear communication and timely updates.

✅ 3. Documentation and Reporting

Record all troubleshooting steps and solutions in internal systems.

Create and update technical documentation or knowledge base articles for recurring issues.

Report critical or widespread technical problems to engineering or product development teams.

✅ 4. Escalation Handling

Escalate unresolved issues to higher support levels (Tier 2/3 or Engineering).

Collaborate with cross-functional teams for issue resolution.

✅ 5. Product Knowledge

Stay updated on new HP products, services, firmware, and drivers.

Understand warranty policies and service level agreements (SLAs).

✅ 6. Maintenance and Updates

Guide users on software updates, driver installations, and system upgrades.

Support system configuration, reinstallation, or recovery as needed.

✅ 7. Process Adherence and Quality Control

Follow internal processes, compliance rules, and security guidelines.

Maintain response and resolution times within SLA targets.

✅ 8. Training and Collaboration

Assist in onboarding and mentoring junior support staff.

Participate in training sessions and knowledge-sharing meetings.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.