SMB Customer Support Executive

Roles & Responsibilities

• Handle customer queries and provide accurate and timely resolutions.

• Assist customers with troubleshooting and service-related issues.

• Handle queries related to prepaid and postpaid services.

• Understand customer concerns and provide appropriate information and guidance.

• Maintain professional, polite, and customer-focused communication.

• Communicate effectively in English while handling customer interactions.

• Follow process guidelines, company policies, and customer service quality standards.

• Maintain a high level of customer satisfaction during every interaction.

  candidate Requirements

  • Good proficiency in English is mandatory.

  • Minimum qualification: 12th Pass or Any Degree.

  • Freshers and experienced candidates are eligible.

  • Strong communication and customer-handling skills.

  • Good problem-solving and troubleshooting abilities.

  • Customer-focused and professional approach.

  • Comfortable working in 24/7 rotational shifts.

  • Willingness to work as per business and process requirements.

  
  

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.