సీనియర్ కౌన్సెలర్

strong communication-focused job description for a Counsellor emphasizes active listening, emotional safety, nonverbal awareness, and clear guidance.

Job Title: Counsellor (Mental Health / Support Services)

Role Overview

We are seeking an empathetic and skilled Counsellor to provide individual and group support, foster a safe and non-judgmental environment, and guide clients through personal, emotional, or behavioral challenges. The ideal candidate possesses exceptional verbal and nonverbal communication skills to build deep trust and facilitate meaningful client progress.

Key Communication Responsibilities

• Active Listening: Practice uninterrupted, focused listening to fully comprehend clients' concerns, validate their experiences, and identify unspoken emotional needs or risks.

• Verbal & Nonverbal Awareness: Utilize clear, compassionate, and age- or level-appropriate language. Maintain mindful awareness of tone of voice, body language, facial expressions, and physical proximity.

• Rapport & Trust Building: Establish a safe, supportive, and confidential space that encourages vulnerable clients to open up at their own pace.

• Therapeutic Techniques: Employ effective communication tools such as open-ended questioning, restating, mirroring, focusing, and gentle clarification to help clients reframe perspectives.

• Multidisciplinary Collaboration: Communicate clearly and professionally with healthcare providers, family members, and community organizations to coordinate client care.

• Documentation: Maintain accurate, timely, and confidential progress notes and treatment records according to industry standards.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 1 years of experience.