A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
17,000 - 18,000 /నెల
Resume Hubs
సిల్క్ బోర్డ్, బెంగళూరు
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 6 నెలలు అనుభవం
ఫుల్ టైమ్
Company: Resume Hubs
Role: Customer Support Executive (Semi-Voice / Blended)
Location: Silk Board, Bangalore (Work from Office)
Compensation: ₹17,000 – ₹18,000 / month
Employment Type: Full-time
Work Schedule: 10:00 AM – 7:00 PM (Day Shift) | Rotational Week Off
Role Overview
Engage with customers across voice, email, and live chat channels to deliver prompt resolutions and maintain service delivery standards.
Key Responsibilities
Handle customer queries across inbound calls, live chat, and email tickets.
Diagnose customer issues, troubleshoot standard workflows, and provide first-contact resolution.
Maintain accurate case logs and CRM documentation following standard operating procedures.
Meet quality assurance (QA), Average Handling Time (AHT), and Customer Satisfaction (CSAT) metrics.
Candidate Requirements
Education: Any Graduate, Undergraduate, or Diploma holder (Freshers and experienced candidates welcome).
Language Proficiency: Fluent English (verbal and written) along with Tamil, Kannada, Hindi, or Malayalam.
Typing Skills: Minimum 30 WPM with standard accuracy.
Competencies: Basic computer literacy, active listening, and strong communication skills.
Availability: Immediate joiners preferred.
