The Customer Relationship Executive (CRE) is responsible for managing customer interactions, ensuring high levels of customer satisfaction, and supporting sales and after-sales services. The role involves handling inquiries, maintaining customer records, and building long-term relationships with clients.
Key Responsibilities:
1. Customer Handling & Support
2. Lead Management
3. Coordination with Sales Team
4. After-Sales Service Support
5. Customer Retention
6. Documentation & Reporting
Required Skills:
Strong communication and interpersonal skills, Customer-focused attitude
Basic knowledge of automobiles (preferred) & Proficiency in MS Office and CRM tools
Qualifications:
Graduate in any discipline (preferred)
0–3 years of experience in customer service, preferably in the automobile industry