Act as the primary point of contact for customer inquiries and internal sales support.
Prepare and follow up on quotations in collaboration with the engineering and production teams.
Process sales orders accurately and ensure timely communication with customers on order
status, lead times, and delivery schedules.
Liaise between the engineering department and customers to clarify technical specifications,
customizations, and product options.
Maintain and update customer records, sales reports, and databases (e.g., CRM systems).
Coordinate with logistics and production teams to ensure smooth order fulfilment.
Support the external sales team with documentation, scheduling, and client communication.
Handle post-sale follow-ups, customer service issues, and returns where necessary.
Contribute to sales forecasting and planning activities with relevant data insights.
Requirements:
Proven experience in a sales coordination, sales support, or administrative role preferably in an
engineering or technical environment. ( 2 – 3 years )
Understanding of engineering products, terminology, and manufacturing processes is highly
desirable.
Strong organizational and multitasking skills with attention to detail.
Excellent written and verbal communication skills.