సేల్స్ కో-ఆర్డినేటర్

We are looking for a Sales Co-ordinator to join our team at Smartshine Llp. The role offers ₹20000 - ₹35000 and involves managing customer calls, delivering outstanding customer service related to Manufacturing. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Making Quotation, proforma invoice, sales order etc. and entries in Tally (accounting) software.

• Experience with Trade portal like Indiamart, Trade India etc. will be plus

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift - 9AM to 6PM.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 2 - 3 years of experience.