inside Sales/Telesales Manager is to manage the telesales team and make them to pitch our loan product offerings to them
Ø Getting legal, credit, and technical documents completed for the loan proposal and resolve customer's queries
Ø Provide Training to the telesales team
Ø Development of effective sales strategies and set the monthly sales targets
Ø Implementing and monitoring the performance of sales strategies
Ø Analyzing the performance of the telesales team members & develop sales scripts
Ø Building and maintaining long-term customer relations
Ø Preparing and presenting detailed and accurate sales reports
Ø Addressing any customer queries and complaints through phone
Ø Maintaining an updated record of all important customer information in the database
Ø Recording sales calls and meetings details for future reference
Ø Keeping a track of KPIs
Ø Taking up any urgent requests or queries in a timely manner