Designation : Sales Coordinator – After Sales
Job Responsibilities:
Coordinate with customers regarding after-sales service requirements.
Handle service requests, complaints, and follow-ups.
Coordinate with Service Engineers for customer visits and service schedules.
Prepare service quotations, work orders, and invoices.
Maintain service records, customer details, and follow-up reports.
Coordinate with Sales, Service, Production, and Accounts teams.
Follow up on pending payments and service-related issues.
Ensure timely closure of customer complaints and service requests.