A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
23,000 - 30,000 /నెల
Readylink Internet Services Limited
గణపతి, కోయంబత్తూరు
కస్టమర్ మద్దతు / టెలికాలర్ లో 6 - 30+ ఏళ్లు అనుభవం
Full Time
Ensure timely renewal of all broadband/internet service customers through regular follow-ups.
Manage 30/60/90-day renewal pipeline and maintain updated CRM records.
Reduce customer churn by identifying at-risk customers and taking preventive actions.
Coordinate with technical and support teams to resolve service issues affecting renewals.
Offer retention plans, loyalty benefits, and win-back offers to retain customers.
Conduct customer satisfaction and quality follow-up calls after issue resolution.
Analyse renewal data, churn reasons, and customer behaviour to improve retention.
Prepare daily/weekly/monthly renewal and retention performance reports.
Train and guide the renewal/telecalling team on communication and objection handling.
Achieve monthly renewal revenue targets and maintain churn rate within company standards.
