Valuestream Business Solutions Pvt Ltd is hiring a Quality Analyst.
our Silk Board, Bengaluru office. Given your background, we invite you to apply for these full-time positions within our BPO operations.
Requirements:
- Education/Language: Any degree; mandatory proficiency in English and Hindi.
- Experience: Background in BFSI or Life Insurance preferred, with experience in quality inspection, auditing, and testing.
- Technical Skills: Proficiency in MS Office, QA databases, and 7 QC tools (Pareto, histograms, etc.).
Key Responsibilities:
- Monitor calls, conduct audits (RCA/ACPT), and provide feedback to agents.
- Publish quality dashboards and manage OJT batches and pre-shift briefings.
- Identify bottom quartile performers and lead improvement through coaching.
If interested, please reply with your updated resume and a brief cover letter detailing your relevant experience.