Product Solution Engineer - Customer Experience and Technical Support

Product Solution Engineer Apps, gTech Ads CX Minimum qualifications: Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 2 years of experience troubleshooting, advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process). Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design. Preferred qualifications: 3 years of experience in a technical project management or a customer-facing role. Experience developing customer-focused solutions including: troubleshooting, finding new processes or product features. Experience in the online media landscape. About the job The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners. Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects. Analyze data and insights to identify systemic improvement opportunities, own and execute projects to lead improvements in product, technology, operational process, policy and customer awareness. Engage with Google advertisers, product, engineering, policy and sales teams, agencies, and partners to build relationships and foster collaborative problem-solving. Partner with our Sales, Agency, and other cross-functional partner teams to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points. Experience Level Mid Level