Job Description – Pre-Sales Manager

Department: Pre Sales
Location: Bangalore
Company: NKLUSIVE

About the Company

NKlusive, born from NK Realtors, is a one-of-a-kind sales and marketing consultancy specializing in premium and luxury real estate. We are committed to delivering an exceptional customer experience and partnering with leading developers across markets.

For more information, visit our website.

Position Overview

The Pre-Sales Manager is responsible for effectively managing the pre-sales team, ensuring seamless lead qualification, customer engagement, and maintaining high responsiveness to all incoming enquiries. The role focuses on ensuring quality interactions with prospects, managing follow-ups, optimizing lead flow through CRM, and coordinating smooth handovers to the sales team.

Key Responsibilities

Team Leadership & Operations

• Lead, train, and mentor the pre-sales team to ensure high performance and target achievement.

• Oversee day-to-day operations including call handling, follow-ups, and lead management.

• Establish and enforce process standards, call quality benchmarks, and response time SLAs.

• Monitor team productivity, allocate workloads, and ensure adherence to company policies.

Lead Management & Customer Engagement

• Ensure 100% acceptance of all incoming calls on customer care numbers and efficient handling of customer queries.

• Ensure timely follow-up on missed calls, call drops, and call-back requests.

• Oversee immediate entry and action on all leads received through various sources (digital, website, walk-ins, referrals, campaigns, etc.).

• Monitor and guide the team in managing digital leads effectively.

• Ensure real-time response to all online web chats and queries within defined timelines.

• Drive appointment setting for face-to-face meetings, virtual presentations, and site visits.

Process, Reporting & Coordination

• Ensure accurate CRM updates, data quality, and comprehensive tracking of all interactions.

• Review daily, weekly, and monthly performance dashboards and share reports with management.

• Collaborate closely with the Sales Team to ensure seamless handover of qualified leads and scheduled appointments.

• Identify process improvement opportunities and implement best practices to enhance team efficiency.

Skills & Qualifications

• Education: Graduation (any stream)

• Experience: 3 years – 6 years of experience in a similar pre-sales or customer engagement role; prior team lead/managerial experience preferred.

• Languages: English – Excellent verbal & written skills (Required)

  • Kannada (for Bangalore) – Excellent verbal skills (Required)

  • Hindi – Speaking proficiency (Preferred)

Technical & Professional Skills

• Familiarity with CRM systems, digital tools, and MS Office.

• Strong customer service orientation and listening skills.

• Excellent phone etiquette and communication skills.

• Good interpersonal skills, relationship-building ability, and people management.

• Strong problem-solving ability and multi-tasking skills.

• High integrity, presentable personality, and team-oriented approach.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 3 - 6 years of experience.

Presales Manager job గురించి మరింత

1. Presales Manager jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 3 - 6 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹35000 - ₹50000 నెలకుని మీరు ఆశించవచ్చు. ఇది బెంగళూరులో Full Time Job.
3. Presales Manager job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ Presales Manager jobకు 6 working days ఉంటాయి.
4. ఈ Presales Manager jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ Presales Manager jobకు కంపెనీలో ఉదాహరణకు, N K Realtors Private Limitedలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ Presales Manager రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: N K Realtors Private Limited వద్ద 1 Presales Manager ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ Presales Manager Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ Presales Manager job Day Shift కలిగి ఉంది.