Operations Executive

Cloudshope Technologies Pvt. Ltd.

Job Description – Operations Executive (Demo & Support)

Job Title: Operations Executive (Customer Support & Demo

Executive)

Location: Noida (On-site/Hybrid) Job Type: Full-Time

Experience: 0–2 Years

Industry: Cloud Telephony / SaaS

About Cloudshope Technologies Pvt. Ltd.

Cloudshope is a leading cloud telephony and SaaS company providing innovative

communication automation solutions such as IVR, Toll-Free Numbers, Missed Call

Alerts, Voice Broadcasting, Call Tracking, WhatsApp Business APIs, and CRM

integrations. We empower businesses across India to simplify communication and

improve customer engagement.

Role Overview:

We are looking for a dynamic and client-focused Operations Executive to manage

product demos, onboarding, and customer support operations. This role combines

communication skills, basic technical understanding, and client servicing to enhance the

customer experience.

Key Responsibilities (KRAs):

Customer Support Executive KRA:

 Respond to customer queries via phone, email, WhatsApp, and chat

 Provide product support and basic troubleshooting

 Ensure timely resolution and ticket closure

 Coordinate with technical team for escalated issues

 Maintain customer satisfaction and support records

Demo Executive KRA:

 Conduct online and in-person product demonstrations (IVR, Missed Call, Voice

Services, etc.)

 Assist clients with onboarding and feature explanation

 Customize demo flow as per business needs

 Handle client queries during or after the demo session

 Collect and relay feedback to internal teams for improvement

Operational Support:

 Update CRM and maintain activity logs

 Coordinate between sales, support, and technical departments for smooth client

handover

 Track lead progress, onboarding status, and client issues

 Generate client reports, call logs, and documentation when needed

Required Skills & Qualifications:

 Graduate in any discipline (BBA/BCA preferred)

 Excellent communication skills (English & Hindi)

 Basic understanding of cloud-based services/SaaS platforms

 Strong coordination and client-handling ability

 Knowledge of CRM and tools like Google Sheets, Zoom, and Email

What We Offer:

 Competitive salary + performance-based growth

 Opportunity to learn cloud telephony & SaaS operations

 Fast-tracked growth to sales, support or client success roles

 Friendly and collaborative work culture

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.

Operations Executive job గురించి మరింత

1. Operations Executive jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 0 - 1 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹20000 - ₹25000 నెలకుని మీరు ఆశించవచ్చు. ఇది నోయిడాలో Full Time Job.
3. Operations Executive job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ Operations Executive jobకు 6 working days ఉంటాయి.
4. ఈ Operations Executive jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ Operations Executive jobకు కంపెనీలో ఉదాహరణకు, CLOUDSHOPE TECHNOLOGIES PRIVATE LIMITEDలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ Operations Executive రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: CLOUDSHOPE TECHNOLOGIES PRIVATE LIMITED వద్ద 8 Operations Executive ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ Operations Executive Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ Operations Executive job Day Shift కలిగి ఉంది.