ఆపరేషన్ మేనజర్

We are looking for a Operation Manager to join our team Meru Info Solutions. The role offers 40k-55k and involves managing who Strength, regarding delivering outstanding customer service, Reports related to BPO . Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Managing operations in BPO

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Masters degree and 13+ years experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 Working Days week during the General Shift.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6+ years of experience.