Key Responsibilities:
Handle customer enquiries through WhatsApp, phone calls, website, social media and online platforms.
Follow up with leads and convert enquiries into sales.
Explain products, pricing, offers and features to customers.
Share product catalogues, quotations and payment details.
Maintain regular follow-up with potential and existing customers.
Process online orders and coordinate with the dispatch/delivery team.
Update customer details, leads and sales status in CRM/Excel.
Handle customer queries, complaints and after-sales coordination.
Achieve assigned monthly sales targets.
Maintain daily sales and follow-up reports.
Coordinate with internal teams to ensure timely order fulfilment.