We are looking for a Office Admin to join our team ASLINDIA CONSULTANCY PVT LTD. The role offers In Hand Salary and involves managing customer calls, delivering outstanding customer service related to Industry. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Visit Offices (Life Insurance/ Mutual Funds) for documents submitions (Maximum Twice or Thrice in a month)
Job Requirements:
The minimum qualification for this role is 12th Pass and an experience of more than 6 months. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a Working Days week during the Shift Type shift.
Any one day Weekly off as per your choice (except Saturday, Sunday, Monday)