A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
18,000 - 24,000 /నెల*
Fastinfo Legal Services Private Limited
సెక్టర్ V - సాల్ట్ లేక్, కోల్కతా
₹2,000 incentives included
కస్టమర్ మద్దతు / టెలికాలర్ లో 1 - 5 ఏళ్లు అనుభవం
ఫుల్ టైమ్
We are looking for a MIS Executive to join our team at Fastinfo Legal Services Private Limited. The role offers ₹18000 - ₹22000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
1. Manage incoming and outgoing calls report daily and hourly basis.
2. Knowledge about PPT
3. strong expertise in Excel, Advance Excel, VLOOKUP, HLOOKUP.
4. Offer timely and relevant solutions to resolve Executives issues.
5. Collaborate with team members to escalate and address more complex concerns.
6.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 1 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.
