A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
13,500 - 25,500 /నెల
Kg Invicta Services Private Limited
శరవణంపట్టి, కోయంబత్తూరు
కస్టమర్ మద్దతు / టెలికాలర్ లో ఫ్రెషర్స్
ఫుల్ టైమ్
We are looking for a Junior Process Associate to join our team at Kg Invicta Services Private Limited. The role offers ₹13500 - ₹25500 and involves managing customer calls, delivering outstanding customer service related to Telecom / ISP. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is below 10th and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the night shift.
