International Voice Process

Dear Candidate,

Greetings from SKYLARK HR SOLUTIONS.

We are pleased to share an exciting career opportunity , a global leader in digital services and consulting. With over four decades of industry expertise,empowers organizations worldwide through innovative IT solutions, strong service delivery models, and a people-centric work culture. Known for stability, continuous learning, and global exposure, offers long-term career growth across diverse technology and support domains.

Job Details:

Position: Customer Support 
Location: Bangalore
Experience Required: 0-1+ Year
No. of Positions: 20+
Mode of Interview: Virtual
Notice Period: Immediate to 30 days
Work Mode: Work from Office
Shift: Complete Night Shift

Key Skills (Tech & Non-Tech):

• Excellent verbal and written communication skills

• Customer service and query handling

• L1 Service Desk experience

• Hands-on experience with ticketing tools

• Basic technical troubleshooting skills

• Strong problem-solving and interpersonal skills

Roles & Responsibilities:

• Handle customer and technical queries through inbound calls

• Understand customer concerns and provide appropriate solutions within defined timelines

• Respond to inquiries professionally with empathy and ownership

• Resolve customer complaints and technical issues effectively

• Ensure excellent service feedback and customer satisfaction

• Log, track, and resolve issues using ticketing tools

Client Updates:

• High emphasis on communication quality and customer experience

• Structured ITIL-based service desk environment

• Opportunity to work with global clients and enterprise systems

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 2 years of experience.