A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
15,000 - 26,000 /నెల*
Sagility
కొండాపూర్, హైదరాబాద్
₹5,000 incentives included
కస్టమర్ మద్దతు / టెలికాలర్ లో ఫ్రెషర్స్
ఫుల్ టైమ్
Customer Interaction: Handle inbound and outbound calls from international patients, providers, and insurance companies.
Service & Support: Address inquiries about benefits, claims status, billing, eligibility, and appointments.
Claims Management: Initiate calls to insurance companies for claim status, follow-ups, and resolution of outstanding balances.
Documentation: Accurately update customer records, call details, and documentation in CRM/RCM software.
Problem Resolution: Resolve complaints efficiently, escalate complex issues, and strive for first-call resolution.
Compliance: Adhere to HIPAA regulations and company protocols for handling sensitive patient information.
Performance: Meet KPIs, call handling times, and customer satisfaction targets.
