We are looking for dynamic and customer-focused candidates for the International Voice Process. The role involves handling inbound/outbound calls with international clients, addressing queries, resolving issues, and ensuring high customer satisfaction. With hard core sales skills and promoting services to clients.
Handle international customer calls professionally.
Resolve customer queries and complaints effectively.
Provide accurate product/service information.
Maintain call quality and performance targets.
Update customer records in the system(Excel)
Excellent English communication skills (spoken & written)
Willingness to work in night shifts
Basic computer knowledge
Freshers/Experienced candidates can apply
Strong interpersonal skills
Problem-solving ability
Customer-oriented mindset
Business Development skills