ఇంటర్నేషనల్ వాయిస్ ప్రాసెస్

We are looking for an enthusiastic and dedicated Sales and Retention to become a valuable part of our team for Hexaware Technologies based in Navi Mumbai, located at Ghansoli. The role offers 17k - upto 23k and involves managing customer calls, delivering outstanding customer service related to telecom industry. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.

Job Requirements:

We are seeking candidates with minimum 6 months of experience in customer service or telecalling, who are proficient in English speaking. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A HSC is required, and candidates must be open to a rotational shift.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 3 years of experience.